Did our product/service meet your expectations? Finally, if you want to glean the most information from your customer satisfaction survey, then you’re going to want to look into open-ended questions. How likely are you to recommend us on a scale of 1 to 10? Employee survey software & tool to create, send and analyze employee surveys. Every question in your survey needs to support your main topic and contribute to the overall survey goal. Real-time, actionable feedback from any email you send. Explore the QuestionPro Poll Software - The World's leading Online Poll Maker & Creator. This works well in B2B industries and can be relatively low cost for most business types. Prove you care – Asking your customers for their honest feedback can actually improve customer retention. Were you satisfied with your experience today? The questions in customer satisfaction surveys are used to gauge customer needs, understand problems or weak points in a company’s offerings or determine clearer routes of communication. Though you're welcome to continue on your mobile screen, we'd suggest a desktop or notebook experience for optimal results. They also provide multiple choice questions by asking if there was anything you particularly liked or disliked about the journey. Simply add the easily embedded buttons, and you’ll be able to watch the feedback responses in real-time. Are they happy with the product, unhappy, or worse yet, indifferent? Product/Service Questions … Secondly, it will help you define your unique selling points. Find out if they are likely to buy again and use the data to forecast sales. However, how can you ensure every single customer is more than happy with your product or service? 22. Get actionable insights with real-time and automated survey data collection and powerful analytics! collect data and analyze responses to get quick actionable insights. 5 examples of yes or no questions Were you satisfied with your experience today? Compared to products offered by our competitors, would you say that our product is: Will you use or purchase our product again? These sample product satisfaction survey questions are ready to be used in your online surveys… Start simple. Using scale questions means you can aggregate scores to see how satisfied a wide range of customers are and they can be used for practically any aspect of the customer journey. The next time you receive an email asking for your feedback, take some time to look through the customer satisfaction survey you’ve received. Did you find what you were looking for on the website today? received more than 100 completed questionnaires in a year I’d be stunned. Use product satisfaction survey questions for collecting data on product use, satisfaction, improvement areas and more. Learn more about your product use patterns and if your customers have any suggestions. This includes customers’ general level of satisfaction with you product … Get a clear view on the universal Net Promoter Score Formula, how to undertake Net Promoter Score Calculation followed by a simple Net Promoter Score Example. The biggest benefit of this type of customer feedback question is that it’s easy for the respondent to answer. Come up with new ideas – Sometimes, your customers’ feedback may help you glean new insights about the direction your business should be going on. Delighted customers will become your biggest promoters; there’s no denying that. Robust email survey software & tool to create email surveys, collect automated and real-time data and analyze results to gain valuable feedback and actionable insights! If you want to obtain valuable feedback from your customers then you have to be asking them the right questions. Would you recommend us to a friend or family member? Throughout this guide, we will look at the different ways you can conduct a customer satisfaction survey, along with the best customer feedback questions to ask. E-mail and online surveys: The easiest and most cost-effective to conduct, this type of customer satisfaction survey is the most popular. A keen understanding of customer experiences with your products is the key to improved product quality and greater customer satisfaction. Deciding exactly which rating scale to use and what questions to ask can be co… How often do you use our products? Customer satisfaction surveys will help you monitor and analyze every aspect of the customer journey; from their experience with your website through to after-sales support. Use this free sample survey and collect powerful insights from customers. Question … With only 6 product feedback survey questions, we’ll fill the gaps of your user’s story from start to finish. How satisfied are you with our product based on the following criterias: After purchase service (warranty, repair, help desk). To do so, here are some tips on how to create a good product questionnaire: Product research. Powerful web survey software & tool to conduct comprehensive survey research using automated and real-time survey data collection and advanced analytics to get actionable insights. Add our feedback buttons to emails, get identifiable feedback. And why are they so important? Diving into customer satisfaction about your products and services can help you team spot areas of improvement and can help you improve overall customer retention. Plus, if you act on any negative feedback from the surveys, then your customers will know that you’ve taken their thoughts into consideration. We’re now going to go through the different types of customer satisfaction questions, along with how you can utilize them in your own survey. (1-5) If they answer 1-3, ask ‘Sorry to hear that! However, you may find lower response rates to an e-mail or online survey than any other type unless you use something eye-catching and easy for customers to respond to. Would you recommend us to a friend or family member? Put simply, a customer satisfaction survey is a way of discovering whether your customers are happy or not with your product or service. This would be an excellent method for key customers, but not if they’re located all over the country. These guys have made it extremely easy for you to let them know how satisfied you were as a passenger, using a scale question in the form of stars. Did the product … Firstly, it’s a significant morale boost for the team. 1. Ultimately, all of the questions in the survey program lead to only one thing; how can one increase the customer satisfaction level in a product or service. Robust, automated and easy to use customer survey software & tool to create surveys, real-time data collection and robust analytics for valuable customer insights. If you want to dig a bit deeper into customer satisfaction, then multiple choice questions provide ample opportunity to do so. You won’t get any other stuff from us, just the newsletter, around the third week of each month. Create and launch smart mobile surveys! The benefit of asking scale questions is that you will be provided with more data than a simple ‘Yes’ or ‘No,’ and this data can then be used to come up with scores based on the responses. Here are just some of the reasons why these surveys should be a vital part of your business model: There are three main ways to conduct a customer satisfaction survey, depending on your business and customer type. Today, we get around 5,000 feedback responses per month!”, “In the first 3 months of using Customer Thermometer, we had x6 the number of responses we hoped for”. Use our free product satisfaction questionnaire to learn how likely are customers to buy products from your company. This is a satisfaction survey question that can give you a clear indication of what you are doing is a reflection of customers’ needs or not. Got a question, need a demo? How satisfied were you with your experience today on a scale of 1 to 10? Finally, you’ll be given an option to add comments with their open-ended question. Yes, by the company or its representatives, Yes, by me or someone outside the company, No problems/No contact with customer service. The home sharing platform is quick to drop users an email once they have stayed somewhere; something you’ll often find in the travel industry. You can also use multiple choice questions to segment your data based on the type of customer. Each survey method also comes with its own list of pros and cons, so let’s take a look at them: We’ve looked into the importance of a customer satisfaction survey and how to conduct one, now let’s consider what kind of questions you’re going to want to ask. Product Survey Questions Examples 1. Web survey powered by SurveyMonkey.com. Did the product arrive on time? The questions below are important to add to your survey if you’re testing a new product or shipment option, or just want general feedback: Are you happy with your shipping options? Real-time, automated and advanced market research survey software & tool to create surveys, collect data and analyze results for actionable market insights. Usually, these relate to the adverts you see in your feed and will be in the form of a scale question: How relevant is this ad to you? Create online polls, distribute them using email and multiple other options and start analyzing poll results. Learn everything about Likert Scale with corresponding example for each question and survey demonstrations. These questions often come in the form of a followup email or popup window and typically include a rating scale, though they can sometimes be left open-ended. What you learn from a customer satisfaction questionnaire can help shape every aspect of your organization; whether that be fine-tuning the website, upgrading aspects of your products or services, or even providing better customer service. Nothing says, “We care what you think,” more than outright asking people what they think! Create your own online survey now with SurveyMonkey's expert certified FREE templates. We call them our Lucky Sevens. How would you explain our product/service to a friend, family member or colleague? Check if they would recommend your product to their friends or colleagues. Collecting … This is another popular customer satisfaction survey question because it asks the customer to consider the actual value they received from a product versus its cost. The answer is quite simple: ask them. What was your reason for your visit to the website today? Consider the type of satisfaction … This means that customers are given the opportunity to provide insights on a product while a company will work to achieve customer satisfaction. This will give you a good idea of what kind of customer is most satisfied and which ones you need to work on. Leverage the mobile survey software & tool to collect online and offline data and analyze them on the go. However, that doesn’t mean you should give up on open-ended questions completely. If not, what type of shipping could we offer to enhance your shopping experience? This social media giant has been trying to regain the trust and loyalty of their customers in recent times, which means that many users have seen far more customer satisfaction surveys on their feed in recent times. However, not everyone likes to be hounded on the phone, and some may not even pick up at all. You can also use Customer Thermometer to build intelligent customer satisfaction surveys into your website and email. In the survey itself, you’ll find a range of multiple choice questions which they use for segmenting, along with an open-ended question for customers to provide feedback. Customers are the most vital part of any business and it is important to get their opinion on the products, which are designed specifically for them. Did you find what you were looking for on the … While our pre-made template will give you a head start for setting up your customer satisfaction survey and can be used right out … Learn everything about Net Promoter Score (NPS) and the Net Promoter Question. Sharing information isn't always … Real time, automated and robust enterprise survey software & tool to create surveys. Know if customers are willing to recommend your product to others. Product satisfaction survey templates are vital to the success of any business. We’ll take you through the basics before showing you some of the best example questions and templates for 2020. How could we improve?’ If they answer 4-5, ask ‘What do you love about [product name]?’ While these may take longer and be more expensive, it is easier to build a rapport during this kind of customer satisfaction survey. Product evaluation survey questions are important for finding out how a customer feels about your product. Customer satisfaction survey questions are closed-ended or open-ended questions that allow you to evaluate customer sentiment at a micro or macro level. Yes or no questions. Product survey samples are very crucial in the terms of marketing. A rating scale is a type of closed-ended survey question that asks for the respondent’s feedback or opinion about some particular event, product, service, or brand. Which features are most valuable to you? People don’t usually want to spend ages filling out a customer satisfaction questionnaire unless they have something they want to say; either glowing praise or a scathing complaint. Another easy way to analyze customer satisfaction data is through the use of scale questions. The answer options can vary … Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less. Responses to open-ended survey questions are the key to understanding what additional quantitative survey questions should be included on your next survey.” – Dr. Jan West, 5 Tips for an Effective Customer Survey, National Business Research Institute Inc.; Twitter: @nbri. Product/Service Questions. When you contacted our customer service team, were all issues resolved to your complete satisfaction? Top 11 Product Satisfaction Survey Questions for Questionnaire and Sample Template, Consumer Product Registration Survey Template. 18 Customer Satisfaction Survey Questions for 2020, https://www.customerthermometer.com/img/18-best-customer-satisfaction-questions-and-templates-2019-blog-header.png, https://www.customerthermometer.com/img/logo@2x.png, © 2010 - 2021 Customer Thermometer Ltd - THE customer satisfaction survey, Outlook 365 Survey Add-in Released by Customer Thermometer. The customer satisfaction survey at Uber works just like feedback, in the fact that you’re rating the driver and your experience. Considering your overall experience, how would you rate our products and services? Did it start with a Yes/No question or a scale question? A customer satisfaction survey will highlight areas of the business that need improving; allowing you to enhance the customer journey. We’ll also include a few of the best customer survey satisfaction templates to help you shape your own. Before we delve into the best customer satisfaction questions and templates, let’s consider the importance of conducting a survey in the first place. Here are 30 questions … However, due to the lack of detail, you might not understand exactly why the customer said ‘Yes’ or ‘No.’ It can be a useful customer satisfaction survey question to draw respondents in, but it will definitely need to be followed up with other types that we will go into shortly. 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